FAQs

The majority of our customers prefer the convenience of paying by Direct Debit. Once set up, you can then pay your fees every four weeks until you advise us that you no longer require storage.

We also accept MasterCard and Visa debit/credit cards, cash and business cheque. Unfortunately we are unable to accept other types of cards at this time.

Direct Debit is the easiest way to pay because it means you don’t forget to pay your storage fees.

By following this secure link Set Up Direct Debit>> you can complete your Direct Debit before you move in.

No, but we can take payment over the phone or by Direct Debit.

To access your account area, the simplest way is to follow the link in your latest invoice. You can view your payment history, get a statement or print copies of past invoices.

All customers are required to pay a minimum security deposit of four weeks storage fees before storing any belongings. However, by providing us with your Direct Debit details we can reduce this to just one week’s fees.

Have you seen storage wars? The program’s about selling the contents of storage units that have been forgotten about or customers who have not paid for using the storage space.

Don’t worry, selling the contents of a storage unit is always a last resort. But just like other storage companies, we do ask our customers to pay for the storage service – and always in advance.

We know that sometimes you may forget or are away on holidays, which is why we offer you the opportunity to provide us with a Direct Debit. However, if your fees are due, you will be sent an invoice as a reminder. If they become late we will contact you to remind you that your storage fees are due, and unfortunately we may have to charge additional administration fees for doing this.

If you still do not pay our system will automatically stop access to the storage facilities until your fees are brought up to date.

We are always here to talk if you are unable to make a payment on time, so please call as soon as you are able to see if we can make a plan.

We work really hard to provide you with an affordable, efficient  and easy storage service. To help us to continue to do this, all we ask in return is you pay your storage fee you agreed to when you freely signed up and moved in.

Further details are available in our terms and conditions.

You will be sent an invoice in advance of your fees becoming due. If we are unable to process payment then we will endeavour to contact you to notify you of this. Until the account is settled then you will be denied the use of your storage services.